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Cullerton Group
https://cdn.haleymarketing.com/templates/63799/logo/cullerton-logo-200x200.png
https://www.cullertongroup.com/
https://www.cullertongroup.com/
USD
175000
YEAR
true
Manager of Smart Factory Services
Posted: 01/14/2025
2025-01-14
2025-02-14
Job Number: 1113
Pay Rate: $175,000/yr
Work Location: Hybrid
: Engineering
Job Description
Cullerton Group has a new opportunity for a professional services team lead - smart factories, in Orland Park, IL. The work will be done onsite two days a week. The rest will be work-from-home. This is a permanent job. Compensation is $175,000/yr + benefits.
Job Title: Manager, Smart Factory Services
Location: Greater Chicago Area
Job Description:
We are seeking a Manager for our Smart Factory Services with a focus on the North American continent, based in the Greater Chicago Area. The Team Lead MES Consultant will oversee our Consulting and Support teams, serving as both a mentor and leader. This role involves acting as a liaison between customers and our internal teams, driving business performance, and ensuring service excellence both internally and externally.
Responsibilities:
Qualifications:
Benefits:
Join us to contribute to our mission of driving smart factory innovation and be a part of a team that's reaching for the stars with its leading-edge Manufacturing Execution System (MES) and other innovative smart factory solutions.
Job Title: Manager, Smart Factory Services
Location: Greater Chicago Area
Job Description:
We are seeking a Manager for our Smart Factory Services with a focus on the North American continent, based in the Greater Chicago Area. The Team Lead MES Consultant will oversee our Consulting and Support teams, serving as both a mentor and leader. This role involves acting as a liaison between customers and our internal teams, driving business performance, and ensuring service excellence both internally and externally.
Responsibilities:
- Lead the Consultant and Support teams, providing mentorship and leadership.
- Facilitate collaboration between prospects, customers, and the internal consulting service team.
- Foster an environment and culture that promotes Service Excellence.
- Monitor and report on KPIs for both teams, providing regular updates and plans to leadership.
- Optimize and efficiently schedule daily management and resource allocation.
- Act as an escalation point for critical issues, coordinating internal collaboration for resolution.
- Identify and eliminate bottlenecks affecting the consulting and support teams' progress.
- Enhance and maintain existing processes and workflows.
- Provide feedback, conduct performance reviews, and support team development.
- Gain expertise in our software solutions, providing presales support including meetings, demos, and RFP responses.
- Ensure team compliance with company policies and regulations.
Qualifications:
- BA/BS degree or equivalent practical experience.
- 5+ years' relevant experience in manufacturing or manufacturing software.
- Strong organizational skills with the ability to manage multiple tasks simultaneously in a dynamic environment.
- Proactive, problem-solving attitude with a drive for excellence and change.
- Hands-on leadership skills with a holistic and creative problem-solving approach.
- Excellent communication skills and ability to adapt to change.
- US Citizen or Green card holder.
- Multilingual abilities in Spanish, German, French, or Portuguese are a plus.
Benefits:
- Competitive salary with quarterly incentives.
- Comprehensive benefits package including Medical, Dental, Vision plans, and company-paid Life and Short-Term Disability insurance.
- 401(k) & Roth 401(k) plans.
- Paid Vacation, Holidays, and Sick days.
- Opportunity to be part of a growth-oriented company with flat hierarchies and short decision paths.
- Join a passionate, competitive, yet fun-loving team.
Join us to contribute to our mission of driving smart factory innovation and be a part of a team that's reaching for the stars with its leading-edge Manufacturing Execution System (MES) and other innovative smart factory solutions.
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